How does HP install software and gather data? Select your operating system and version ,. SharronClarke Created on August 4, How satisfied are you with this reply? Did this solve your problem? Tell us about your experience with our site. I swear that it fell through the cracks in terms of support.

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Modify your browser’s settings to allow Javascript to execute. Then a balloon pops up saying that the device software was not successfully installed and says that the driver was not found.

Your browser security needs to be updated

HP Download and Install Assistant makes it easy to download and install your software. Remove selected files Download files.

Download list – Download multiple files at once View, edit and download your entire list of software and drivers qll-in-one. Please make a different selection, or visit the product homepage.

HP Customer Support – Software and Driver Downloads

How does HP install software and gather data? HP Download and Install Assistant. Choose ‘Refresh’ to update the list.


Please return to the product information page and verify the numbers provided or try again later. Instead of windows 7, however,I have windows sll-in-one. HP has scanned your product but currently has no suggestions for driver updates. Sorry this didn’t help. Please wait while we process your request. Try downloading and installing the drivers from here http: Select from the products you own.

Select all Deselect all. This product has been exchanged for a new or refurbished product.

You can follow the question or vote as helpful, but you cannot reply to this thread. We were unable to find any drivers for your product. This product was sold by a reseller.

This page requires Javascript. Please use the product number and serial numbers of the new product to validate warranty status. Please try again shortly. This site in other languages x.

I have the same question 2. Unable np determine warranty status.

This product detection tool installs software on your Microsoft Windows device that allows HP to detect and gather data about your HP and Compaq products to provide quick access to support information and solutions.


Chet Replied on August 4, I’m having exactly the same problems, and these things suggestions didn’t help either. Javascript is disabled in this browser.

HP PSC xi Color All-in-One Printer – Microsoft Community

This product cannot be identified by Serial Number alone. See your browser’s documentation for specific instructions. Thank you for your patience. This product was designated to be returned to ;sc. Europe, Middle East, Africa. Asia Pacific and Oceania.