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  1. The User who has noticed content or data of unlawful nature, in particular infringing copyrights, presented in the Application should immediately notify Five App on such fact at the e-mail address If the Service Provider receives reliable information on unlawful nature of data or activity related to them, then Five App shall immediately prevent access to such data, but first shall notify the User who has placed such data on the Platform on its intent to prevent the access to them.
  2. In such cases, Five App shall not be held liable against the User for any damage resulting from preventing the access to such data.
  3. The User shall have the right to file a complaint concerning operation of the Application and Services. A complaint should include at least details enabling identification of the User and state reasonable reservations and comments concerning the Application or Services. The complaint shall be sent via e-mail to the following address or at the correspondence address of the Service Provider as stated at the beginning. If the complaint needs to be complemented, then Five App shall request the complaining User to complete it.
  4. Five App shall take a stance towards the complaint within 14 (in words: fourteen) business days from the receipt of such complaint provided that it had been filed correctly. The User shall receive a response at the address, from which the complaint has been sent, or at the address stated by the User in the complaint notification form.